Customer Service Supervisor

Management of back orders

Liaise with the buying department on due dates of outstanding products and communicating to customers

To ensure all misplaced/lost orders are investigated and resolved

Settle all complaints in line with company guidelines

To deal with bespoke orders, liaising with the necessary departments to ensure customer satisfaction

Ensuring all stock received is allocated to the correct location

Ensure all refunds are completed using Sage Pay or PDQ

Responsible for all administration duties

To attend selling events when required

To help with annual stock checks

Any other reasonable management tasks

Job Description