Customer Service Supervisor

Job Description

Location: Bournemouth

Salary: Competitive Salary

Hours: Full time

Primary Responsibilities

  • Management of back orders
  • Liaise with the buying department on due dates of outstanding products and communicating to customers
  • To ensure all misplaced/lost orders are investigated and resolved
  • Settle all complaints in line with company guidelines
  • To deal with bespoke orders, liaising with the necessary departments to ensure customer satisfaction
  • Ensuring all stock received is allocated to the correct location
  • Ensure all refunds are completed using Sage Pay or PDQ
  • Responsible for all administration duties
  • To attend selling events when required
  • To help with annual stock checks
  • Any other reasonable management tasks

Knowledge and Skills

  • Knowledge of MS Office, plus internet

How to apply

Name: Joanne Aldridge

Email: [email protected]