CUSTOMER SERVICE SUPERVISOR

Job Description

Location: Norwich

Salary: Competitive rates of pay

Hours: Full Time

Primary Responsibilities

Management of back orders
Liaise with the buying department on due dates of outstanding products and communicating to customers
To ensure all misplaced/lost orders are investigated and resolved
Settle all complaints in line with company guidelines
To deal with bespoke orders, liaising with the necessary departments to ensure customer satisfaction
Ensuring all stock received is allocated to the correct location
Ensure all refunds are completed using Sage Pay or PDQ
Responsible for all administration duties
To attend selling events when required
To help with annual stock checks
Any other reasonable management tasks

Knowledge and Skills

Knowledge of MS Office, plus internet

How to apply

Name: Sarah Garrett

Email: [email protected]