Our hope is that you are entirely satisfied with your new uniform, but if for any reason you need to return a garment we are here to help. Stevensons industry leading 120 day returns policy, for it's school uniforms, ensures that you have plenty of time to return any* item that is unworn and in saleable condition to us for a guaranteed refund. In addition, we provide free postal returns on anything you purchase with us online, at pop-up events or over the phone, simply by using the freepost returns label attached to your dispatch note, enclosed within your order. Of course, you can also return or exchange any items bought from Stevensons by going in-store or attending your schools designated pop-up event. Unfortunately, we are unable to offer free postal returns on items purchased in store.
Our Freepost returns labels must be printed and cannot be handwritten. Please contact our Customer Service team on 01727 815700 and they will be happy to send a pre-labelled returns bag out to you. Alternatively they can provide a printable freepost returns label via email.
Where possible, we ask that items are returned in original packaging with labels attached. Exchanges or refunds outside of the 120 day period will be considered at the discretion of The Stevenson Group.
Any items returned as faulty within 6 months of purchase will be inspected and if considered to be faulty due to a manufacturer fault will be replaced or refunded at the purchase price. Items over 6 months old will be dealt with at the discretion of The Stevenson Group.
This Returns Policy does not affect your Statutory Rights.
*Please note that your right to return items does not apply to products which fall into the following categories unless they are faulty.a) Goods made or supplied correctly to a special order, including items personalised with pupil's initials or name and includes name tapes.b) Socks and tights removed from packagingc) Under garments and mouth guards d) Swimsuits without the protective gusset lining.
All non-school uniform items (e.g. fashion clothing, riding wear and sports equipment) are subject to a 30 day return policy from the date of purchase/receipt.)
Orders placed online or via our order hotline can be returned using the enclosed freepost label (for UK only). Please tear off the returns portion of the dispatch note indicating whether an exchange or return is required. We strongly advise that a postal receipt is obtained for your return and that you check that the value is protected in the event of being lost in transit.
If you decide to cancel your entire order with us, you should return the goods to us within 120 days of receipt and we will reimburse you (by the method used to pay for the original transaction) for the cost of the order.
We may make a deduction for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
Any item that you wish to exchange and is free from fault must be unworn and in saleable condition. All returns and exchanges are made at the Company's discretion whilst acknowledging our responsibilities under the Consumer Rights Act 2015*.
If you are exchanging an item that has been posted to you we ask that you use the free post label enclosed in your original order. You will need to tear off the returns portion of the dispatch note and state that you require an exchange. You will also need to indicate what size you require as a replacement.
Exchanges will be made once we have received the product from you and will be processed within 1-2 working days**.
If there is a price difference between the products you are exchanging you will be contacted via telephone and refunded/billed accordingly.
If the product you require is temporarily out of stock it will be placed on our back-order system and you will be duly notified.
For all other enquiries regarding exchanges/returns, please visit the FAQ's page.
(*Please note some items are not eligible for return/exchange due to hygiene. All non-school uniform items (e.g. Fashion Clothing, Riding wear and Sports Equipment) are subject to a 30 day return policy from the date of purchase/receipt.)
(**This is subject to change during our peak trading season.)
For items sent incorrectly against your order please call our customer services on 01727 815700.
If you believe that the goods you have bought are faulty please call our customer services team on 01727 815700.
Items should be returned within the first 6 months of purchase and will be inspected; if considered to be faulty due to a manufacturer fault items will be replaced like-for-like or refunded at the purchase price. We will need to see the fault in order to proceed with a refund or exchange, so you may be asked to take the item to a store or to send a photo if this is not convenient. Items over 6 months old will be dealt with at the discretion of D W Stevenson Ltd.
Please note all worn items must be laundered prior to returning. Please obtain a receipt of posting as returns remain your responsibility until they reach us.
We do not offer a free returns service for orders which are shipped out of the UK and the cost of returning an item/s to us is payable by the customer. If you would like a replacement item and have it delivered to your home address abroad, please place a new order via our web site. International delivery charges will be applicable.