Welcome to the Stevensons.co.uk website terms and conditions for use. Please read these carefully as they govern your access and use of this Website and the sale and supply of goods by us to you through our website. They include important sales and products’ information and by using our Website and/or placing an order you accept these terms and conditions in full. Before you place an order if you have any questions relating to these terms and conditions please contact our Head Office representatives by email to office@stevensons.co.uk or call us on 01727 853262 between 9am – 5.30 pm.
If you disagree with any part of these terms and conditions you may not use our Website.
Intellectual property rights
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
Licence to use the Website
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.
You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or otherwise sub-license material on the website;
(c) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose
(d) redistribute material from this website (except for content specifically and expressly made available for redistribution, such as our newsletter).
Limitation of liability
The information on this website is provided free-of-charge and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.
Whilst we endeavour to ensure the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law or satisfactory quality, fitness for purpose and the use of reasonable care and skill).
Whilst we will try to ensure, we can offer no warranty that the Website will meet your requirements and the service will be uninterrupted, timely or error-free, and that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the Website.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.
However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
Restricted Access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.
We may disable your user ID and password at our sole discretion [OR] if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.
Variation
We may revise these terms and conditions from time- to- time. Please check this page regularly to ensure you are familiar with the current version.
Use of the website
Registration
In order to access your account, order pages and our services you will be asked to select a user name and password.
You are responsible for ensuring the proper use of you username, password and account , for restricting access to your computer and you accept responsibility for all activities that occur under you account or password. Please tell us immediately if you believe that an unauthorised person knows your username or password or has access to your account.
Please also notify us immediately of any changes to the Personal Information by contacting our Head Office representatives by email to office@stevensons.co.uk or call us on 01727 853262 between 9am – 5.30 pm.
Third party links
If we believe it will be of use to our users, we may provide links to other websites or resources for you to access at your sole discretion. You may choose to enter the linked website at your own risk, we are not responsible for the contents or the reliability of the linked web sites and we do not necessarily endorse the views expressed within them. Providing the links should not be taken as endorsement of any kind. We do not guarantee that the links will work all the time and we have no control over availability of the linked pages.
Purchase of Products
Price and Availability
The price and availability of the goods is shown on the relevant page detailing the goods.
Orders
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
We will send you an order acknowledgement email confirming that your order has been received.
Non-acceptance of an order may be a result of one of the following:
a. The product you ordered being unavailable from stock.
b. Our inability to obtain authorisation for your payment.
c. The identification of a pricing or product description error.
Payment
We accept payment by credit and debit card only and are using the Sage Pay system which is a well recognised payment processing system and they will be taking secure payments from you direct, we will not have access to your credit or debit card details.
Payments are taken through "Sage Pay" who are a payment service provider. They are the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers
Delivery
Delivery costs are shown separately to the price and are confirmed and added to the total cost of the order if applicable, when we accept your order.
Goods will be dispatched within 24 hours of receiving your order please note that this may rise to 48 hours during the busy back to school period. You will be notified immediately if we cannot dispatch the goods within this time frame.
Please make sure that you complete our order form fully, so as to allow us to deliver the goods to you.
If you order more than one item, we may make delivery by instalments if an item is out of stock.
As soon as you have accepted delivery of the goods, you will be responsible for them including any damage that may occur to them.
Product Description
We will try and ensure that all details, descriptions and Stock quantity of Products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.
Your right to cancel
If you are unhappy with all or any of the goods received, you can return any of them to us in accordance with our returns procedure.
Please note that your right to return Products does NOT apply to products which fall into the following categories unless they are faulty.
a. Goods made or supplied correctly to a special order
b. Socks and tights removed from packaging
c. Under garments and mouthguards
General
Statuatory Rights
Nothing in these terms and conditions will affect your statuatory right as a consumer.
Enquiries
If you have any queries with regard to the status of your order, or any of the products or sizing queries please call our helpline on 01727 853262 Option 1 between 9.00am and 5.30pm or email sales@stevensons.co.uk
Entire Agreement
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
Law and Jurisdiction
This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.
Our contact details
The full name of our company is D W Stevensons Ltd, we are registered in England & Wales under registration number 601283. Our registered address is 131-135 Victoria Street, St Albans, Herts, AL1 3XS.
Our VAT Registration number is 196 7450 21.