Please read these carefully as they govern your access and use of this website and the sale and supply of goods by us to you through our website.
They include important sales and product information and by using our website and/or placing an order you accept these terms and conditions in full.
Before you place an order, if you have any questions relating to these terms and conditions, please contact our Head Office representatives by email to [email protected] or call us on 01727 815700 between 9am – 5.30pm Monday - Saturday.
If you do not agree to be bound by these terms and conditions, you may not use or access this website.
In order to access your account, order pages and our services you will be asked to select a user name and password.You are responsible for ensuring the proper use of your username, password and account, for restricting access to your computer and you accept responsibility for all activities that occur under your account or password. Please tell us immediately if you believe that an unauthorised person knows your username or password or has access to your account. Please keep your details up to date using the Edit functions in the Account page.
If we believe it will be of use to our users, we may provide links to other websites or resources for you to access at your sole discretion. You may choose to enter the linked website at your own risk, and we cannot be held responsible for the contents or the reliability of third party sites. We also do not necessarily endorse the views expressed within them. Providing the links should not be taken as endorsement of any kind. We do not guarantee that the links will work all the time and we have no control over availability of the linked pages.
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that the user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.
We may disable your user ID and password at our sole discretion [OR] if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.
The price of the goods is shown on the relevant page detailing the goods once you are logged in. If we know an item is out of stock at the time of ordering you will be informed during the selection process. If an item is shown on the site as in stock and is subsequently found not to be, you will be informed as soon as is practical. If you select an item which is out of stock, payment will be taken for that item at the time of ordering and the item placed on back order for you.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
We will send you an Order Acknowledgement email confirming that your order has been received.
We will then send you an Order Despatch email which constitutes our acceptance of your order and will detail any items which are not available for despatch. Please note that all orders are verified by weight prior to despatch whether an order has been fulfilled or partially fulfilled.
Non-acceptance of an order may be a result of one of the following:
a. Our inability to obtain authorisation for your payment.
b. The identification of a pricing or product description error.
c. You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
Payment will be taken at the time of ordering.
We accept payment by credit and debit card only and use the Sage Pay system, a well recognised payment processing system. Sage Pay take secure payments from you direct and so we do not store or have access to your credit or debit card details. Payments are taken through "Sage Pay" who are a payment service provider. They are the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation. In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected. If you want to know more about shopping securely with Sage Pay click here.
Any item that you wish to exchange and is free from fault must be unworn and in saleable condition. All returns and exchanges are made at the Company's discretion whilst acknowledging our responsibilities under the Consumer Rights Act 2015*.
If you are exchanging an item that has been posted to you we ask that you use the free-post label enclosed in your original order. You will need to tear off the returns portion of the dispatch note and state that you require an exchange. You will also need to indicate what size you require as a replacement.
Exchanges will be made once we have received the product from you and will be processed within 1-2 working days**.
If there is a price difference between the products you are exchanging you will be contacted via telephone and refunded/billed accordingly.
If the product you require is temporarily out of stock it will be placed on our back-order system and you will be duly notified.
For all other enquiries regarding exchanges/returns, please visit the FAQ's page.
(*Please note: some items are not eligible for return/exchange due to hygiene reasons.)
(**Please note: this is subject to change during our peak trading season.)
Delivery costs are shown separately to the price and are confirmed and added to the total cost of the order if applicable when we accept your order.Goods will normally be despatched within 24 hours of receiving your order please note that this may rise to 48 hours during the busy back to school period. You will be notified as soon as is practical if we cannot despatch the goods within this time frame. Please make sure that you complete the checkout form fully, to allow us to deliver the goods to you. If you order more than one item, we may make delivery by instalments if an item is out of stock. If you give special instructions for a parcel to be left in an insecure place, please note this is at your own risk. As soon as you have accepted delivery of the goods, you will be responsible for them including any damage that may occur to them.
We will try and ensure that all details, descriptions and prices of products appearing on the website are correct at the time of entering onto the system. Although we aim to keep the website as up-to-date as possible, the information including product descriptions appearing at a particular time may not always reflect the position exactly at the point of ordering.
If you are unhappy with all or any of the goods received, you can return any of them to us in accordance with our returns procedure. Please note that your right to return products does NOT apply to products which fall into the following categories (unless they are faulty).
a. Goods made or supplied correctly to a special order, including items personalised with pupil's initial or name
b. Socks and tights removed from packaging
c. Under garments and mouth-guards
If you have paid for items for collection from us, and have not collected within 4 weeks of notification we reserve the right to cancel the order and refund any monies paid.
Nothing in these terms and conditions will affect your statutory rights as a consumer.
If you have any queries with regard to the status of your order, or any of the products or sizing queries please login online and check the order in the Order Details section of Your Account, alternatively call our helpline on 01727 815700 between 9 am and 5.30pm Mon - Sat or email [email protected]
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.
You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or otherwise sub-license material on the website;
(c) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose
(d) redistribute material from this website (except for content specifically and expressly made available for redistribution, such as our newsletter).
The information on this website is provided free-of-charge and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.
Whilst we endeavour to ensure the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law or satisfactory quality, fitness for purpose and the use of reasonable care and skill).
Whilst we will try to ensure so, we can offer no warranty that the website will meet your requirements and the service will be uninterrupted, timely or error-free, and that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the website.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.
However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
We may revise these terms and conditions from time to time. Please check this page regularly to ensure you are familiar with the current version.
This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.
The full name of our company is The Stevenson Group Ltd, we are registered in England & Wales under registration number 601283. Our registered address is Uniform House, 7 Acrewood Way, St Albans, Herts, AL4 0JY. Our VAT Registration number is 196 7450 21.