Before you can buy online you need to register
How do I view items for my school?
Why do I need to register?
How do I order?
How do I view my orders?
What happens if an item is out of stock?
Why do you take payment for out of stock items?
Not all of my items have arrived, what do I do?
How do I log in?
For the first time: click Register at the top right-hand side of any page, choose a password (your password has to be at least 6 digits long and have at least one number) and then click 'Register'. Fill in your details and select the school(s) you would like to buy uniform for. You will be sent a verification email to the email address you provided. Please open this and follow the link to access your new account. Please remember to check your junk email folder as sometimes these emails appear in there incorrectly. Once registered simply go to Login, enter your email address and password and you can then order from the site.
How do I change my password?
Log in using your current password which will take you to 'Your Account' page. Select 'Your Details' and then 'Password'. Click 'Update Password' which will open a form in which you will enter your current password once and your new password twice (if you need help creating a secure password please click here). Select 'Update' which will permanently change your password. Please use this new password next time you log in. If you encounter any difficulties please call our support team on 01727 815700.
How do I change my schools?
You can add up to three schools after Login via the School Finder page.
I can't log in, what do I do?
If you have forgotten your password you can click the Forgotten Password link to reset it via an automatic email at any time. You have 5 attempts to enter the correct password before your account is locked out. If you get locked out you will need to contact our support team on 01727 815700 during office hours (Mon - Sat 9am -5.30pm).
How do I know what sizes to choose?
If you are unsure about sizing there is advice on measuring your child on our Sizing Guide Page. You can then convert their size for our most common items using the chart at the bottom of the page. If the item you wish to buy is not shown here please call Customer Services on 01727 815700 and they will be glad to advise you.
Can I print a price list for my school?
You can download a PDF price list for your school to print by logging in and selecting your school. Once you have selected your year group you can download the full list for that group. You will need a PDF reader to view the file.
How do I return items?
You can return any item to us for a refund within 180 days (with a few exceptions - see our Returns Policy). Simply fill in the Returns section of the paperwork sent with your items, giving your reasons for return. Return the items in their original packaging (where possible) using the FREEPOST label included in the parcel. If you no longer have this paperwork, please contact Customer Services on 01727 815700 for the correct FREEPOST address. Please obtain a receipt of posting as returns remain your responsibility until they reach us.
For items sent incorrectly against your order or if an item is faulty please call our Customer Services on 01727 815700 to discuss the return.
For all other enquiries regarding returns, please call our Customer Services on 01727 815700 our email us at [email protected].
All non-school uniform items (e.g. sports equipment) are subject to a 30 day return policy from the date of purchase/receipt.)
What do I do with faulty items?
In the first instance call Customer Services on 01727 815700 and they will advise on the returns process. Items should be returned within the first 6 months of purchase and will be inspected; if considered to be faulty due to a manufacturer fault items will be replaced like-for-like or given a refund at the purchase price. We will need to see the fault in order to proceed with a refund, so you may be asked to take the item to a store or to send a photo if this is not convenient. Items over 6 months old will be dealt with at the discretion of THE STEVENSON GROUP.
How do I leave feedback about the service received?
We value your feedback. Please either email your feedback direct to our Head of Customer Services at [email protected] who will make sure appropriate action is taken or complete our customer satisfaction survey. If you require a response to your feedback or further assistance please use the email service.
How do I book a fitting appointment?
Many schools have personal fitting appointments available at various times of the year. You will need to have registered an account to be able to book an appointment.
To understand more about how to book an appointment - Click here
Our shops are open longer during the peak weeks of the summer - see Our Shops page for more details.
