Our hope is that you are entirely satisfied with your new uniform, but if for any reason you need to return a garment we are here to help. Stevensons industry leading 120 day returns policy ensures that you have plenty of time to return any* item that is unworn, in original packaging and in saleable condition. In addition, we provide free postal returns on anything you purchase with us online or at pop-up events, simply by using the freepost returns label attached to your dispatch note, enclosed within your order. Of course, you can also return any items bought from Stevensons by going in-store or attending your schools designated pop-up event. Unfortunately, we are unable to offer free postal returns on items purchased in store.
Our Freepost returns labels must be printed and cannot be handwritten. Please contact our Customer Service team on 01727 815700 and they will be happy to send a pre-labelled returns bag out to you. Alternatively they can provide a printable freepost returns label via email.
We ask that items are returned in original packaging with labels attached. If for whatever reason you wish to return an item, we ask that you do so within 120 days of purchase. Returns made within 14 days will be fully refunded (by the method used to pay for the original transaction). Returns made after 14 days will be issued as a credit note against future purchases online or in-store. Returns outside the 120 day period will be at the discretion of THE STEVENSON GROUP.
Any items returned as faulty within 6 months of purchase will be inspected and if considered to be faulty due to a manufacturer fault will be replaced or given a refund at the purchase price. Items over 6 months old will be dealt with at the discretion of THE STEVENSON GROUP.
This Returns Policy does not affect your Statutory Rights.
*Please note that your right to return items does not apply to products which fall into the following categories unless they are faulty. a) Goods made or supplied correctly to a special order, including items personalised with pupil's initials or name and includes name tapes. b) Socks and tights removed from packaging c) Under garments and mouth guards d) Swimsuits without the protective gusset lining.
All non-school uniform items (e.g. sports equipment) are subject to a 30 day return policy from the date of purchase/receipt.)
Orders placed online can be returned using the enclosed freepost label (for UK only). Please tear off the returns portion of the dispatch note. We strongly advise that a postal receipt is obtained for your return and that you check that the value is protected in the event of being lost in transit.
If you decide to cancel your entire order with us, you should return the goods to us within 120 days of receipt and we will reimburse you for the cost of the order. Returns made within 14 days will be fully refunded (by the method used to pay for the original transaction). Returns made after 14 days will be issued as a credit note against future purchases online or in-store.
For all other enquiries regarding returns, please visit the FAQ's page.
For items sent incorrectly against your order please call our customer services on 01727 815700.
If you believe that the goods you have bought are faulty please call our customer services team on 01727 815700.
Items should be returned within the first 6 months of purchase and will be inspected; if considered to be faulty due to a manufacturer fault items will be replaced like-for-like or a refund will be given at the purchase price. We will need to see the fault in order to proceed with a refund, so you may be asked to take the item to a store or to send a photo if this is not convenient. Items over 6 months old will be dealt with at the discretion of THE STEVENSON GROUP.
Please note all worn items must be laundered prior to returning. Please obtain a receipt of posting as returns remain your responsibility until they reach us.
We do not offer a free returns service for orders which are shipped out of the UK and the cost of returning an item/s to us is payable by the customer. If you would like a replacement item and have it delivered to your home address abroad, please place a new order via our web site. International delivery charges will be applicable.