What to expect at our Appointments - Summer 2021

This summer we are offering more appointments than ever before, at most of our stores. We will be operating in a similar way to last year.

We have safety measures in place to keep our customers and staff safe.

As we are encouraging customers, particularly those with children starting at a new school, to book an appointment, we have had lots of questions about how exactly we will be operating and what precautions we will be adopting this summer.

YOUR QUESTIONS ANSWERED...

A: We are initially opening our stores by appointment only for new starters, we will then launch a period of appointments for all pupils and finally end the summer by re-opening our branches for walk-in customers as normal.

A: It will depend on the store you are visiting. Some are larger than others and are therefore safely able to undertake more appointments at any one time. It varies between 2 and 9 per store at any one time.

A: No, please wait outside the store and wait to be checked off by a member of staff before you enter. Please be sure to maintain social distancing outside the store in an orderly queue.

A: Unfortunately, we can only accommodate one adult and one child for each appointment. This allows us to see more customers at once while maintaining a safe number of people in each branch

A: No, unfortunately we don't have space in store for multiple children at the same time. If you have more than one child who needs a fitting you will need to book an appointment for each child, it is possible to book two appointments at the same time to avoid needing to return to the branch again.

A: Unfortunately, if you are more than 5 minutes late for your appointment, we will need to cancel it, as it will have a knock-on impact to appointments for the rest of the day. So, please be on time and book another appointment if you are unavoidably delayed.

A: Please cancel any appointment you can't make via your online account. This will free up the space for other parents and their children.

Watch our video on 'How to cancel an Appointment' https://www.youtube.com/watch?v=Ge06NJ-kmxI

A: Please cancel your any appointment you no longer need, via your online account on our website. We only have limited capacity throughout the summer, so cancelling any unneeded appointment will provide space for other parents and their children.

Watch our video on 'How to cancel an Appointment' https://www.youtube.com/watch?v=Ge06NJ-kmxI

A: Yes, we have maintained many processes from last summer to keep both our staff and customers safe. You will see hand sanitising stations on entry to all our stores, a limited number of people will be allowed in at once to aid social distancing, as well as operating a cashless checkout where possible, and increased cleaning throughout our stores. All customers will be required to wear a mask (unless under 11 or exempt).

A: No, our friendly sales advisors will size your child by eye. They will ask for your assistance when your child is trying garments on that may need to be adjusted to see they fit correctly.

A: Items ordered online will be sent from our warehouses and are normally straight out of their packaging. Items tried on during fittings may have been tried on previously,

A: Children under 11 are exempt from wearing masks however if you feel that you want to take additional precautionary measures please do so.

A: Please use our hand-sanitation stations at the entrance of our stores and maintain a safe distance from other customers and staff to aid with social distancing. If you are feeling unwell, please cancel your appointment and re-book when safe to do so.

A: Walk-in Customers will be welcomed at the end of the summer however we still recommend buying online as it will be likely you may need to queue while we continue to monitor the number of customers in our stores to maintain safe social distancing. We also offer a free Click and Collect service at all of our branches so you can order online and avoid paying delivery if you wish.

A: Absolutely! With everyone doing their best to reduce the need to visit multiple different locations this year we have done our best to continue being able to offer sports equipment, shoes, stationary and much more. Please just ask your fitting advisor if you cannot see something you’d like to purchase.

A: We have organised appointments in each of our stores around the availability of the stock of each individual schools’ uniform/sportswear, as deliveries have been interrupted due to the worldwide impact of the virus. Concentrating schools in certain weeks will also make it quicker and easier to organise our sales floor to concentrate on specific schools each week.

A: It’s important to keep to booking appointments in the advised period/week for your school. If this really isn’t possible, please contact our branch Customer Service Team who will do their best to find an alternative date for you to visit.

A: Please make sure that your child is wearing thin base layer type garments. This will make it easier for staff to estimate the sizes that will be right for your child, it will also limit skin to garment contact and will mean you can choose to dress your child outside of the fitting pods if you wish.

A: Unfortunately, our stores do not all have toilet facilities and those that do we are unable to open to the public this year.

A: It would be advisable to leave some room for growth in the items that you buy when you attend the appointment. Stevensons operates an industry leading 120 day returns policy, so if you think your child will not fit into it at the start of the term, you can still buy with confidence now.

A: No, if we are out-of-stock of an item that you need we will be able to place an order for it for you at the appointment and it can then be delivered to your home address when it is back in stock.

A: Following government advice our Staff will all be wearing face coverings. Gloves and face shields may also be worn for some activities in store.

A: To try and assist you getting to our stores quickly and safely, there are directions on our website (www.stevensons.co.uk/our-branches/) we have also added links to available parking information provided by local authorities. Generally, unfortunately there is little opportunity to park directly next to our stores.

A: Ideally we too are asking for customers to use ‘contact-less payments’ where possible.

A: Yes, please bring proof of employment with you (ID Card or letter from the school) and our team will be happy to process for you.

A: Yes, however if your voucher expired during lock-down we will need to re-issue you a new Voucher- please contact our branch customer service team prior to your visit so we can get this activated for you.

A: Our staff will be cleaning each changing room/pod after each appointment, however with children arriving in thin base layer clothing it is possible to be fitted outside the rooms without their modesty being affected, if you wish.

A: All our stores (excluding our boutique branch in Harpenden) have floor level wheelchair friendly access. It is not necessary to contact the branch before your appointment however our stores will be more than happy to discuss any specific requirements you do have in order to make the fitting experience as smooth as possible for you.