CUSTOMER SERVICE ADVISORS

Job Description

Location: Letchworth

Salary: Competitive rates

Hours: Temporary

Main purpose of the role

•    To assist customers with the purchase of their children’s school uniform via the company website or over the phone.
•    To respond to customer queries, complaints and questions.
•    To support the selling event team at onsite pop up events

Primary Responsibilities

•    Answer all phone calls
•    Take telephone orders
•    Deal with any customer queries
•    Forward calls meant for other departments
•    Attend selling events
•    Assist with returns and exchanges where required.
•    Advise customers of due dates for out of stock items.
•    Respond to live chat enquiries in real time.
•    Secure onward journeys for DPD exceptions.
•    Use in-house stock systems to redirect back orders to ensure speedy despatch.
•    Filing
•    Support other departments as and when needed.


Knowledge and Skills

•    Excel, Word, Internet, Outlook
•    Excellent telephone manner
•    Solid work ethic
•    Attention to detail
•    Ability to work within a team
•    Good listening skills with the ability to focus on key points.

How to apply

Name: Nicholas Scott

Email: [email protected]