• To assist customers with the purchase of their children’s school uniform via the company website or over the phone. • To respond to customer queries, complaints and questions. • To support the selling event team at onsite pop up events
Primary Responsibilities
• Answer all phone calls • Take telephone orders • Deal with any customer queries • Forward calls meant for other departments • Attend selling events • Assist with returns and exchanges where required. • Advise customers of due dates for out of stock items. • Respond to live chat enquiries in real time. • Secure onward journeys for DPD exceptions. • Use in-house stock systems to redirect back orders to ensure speedy despatch. • Filing • Support other departments as and when needed.
Knowledge and Skills
• Excel, Word, Internet, Outlook • Excellent telephone manner • Solid work ethic • Attention to detail • Ability to work within a team • Good listening skills with the ability to focus on key points.