Job Description
Location: Twickenham
Salary: Competitive
Hours: Full Time
Key Responsibilities
• Stock management
• Shop floor standards
• Stock room standards
• Supervisor management
• Branch financial accountability (staffing hours, petty cash, cleaners)
• To ensure custom orders are being processed efficiently
• Complete branch banking daily
• To fill in all end of month spreadsheets
• Ensuring dispatch target achieved
People Management
• To recruit, train and retain the team
• To provide and record ongoing training to the team
• To highlight underperformance and support with action plan
• To work with supervisors to achieve branch standards
• To ensure the teams wellbeing needs are met
People Planning
• Completion of Elf rotas
• Management of Elf exceptions
• Holiday management
• Daily floor rota, including lunches
• Summer temp recruitment
• Summer temp rotas
Customer Service
• Role model of excellent customer service on the shop floor
• Being an escalation point for customer complaint
• Actively check the branch inbox
• Spot check customer service supervisor is following company processes (correct phone greeting and email sign off)
Knowledge & Skills
• Knowledge of Microsoft Office, Netsuite
• 3 years management/supervisor experience
How to apply
Name: Retail Team
Email: [email protected]
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