Operations Manager

Job Description

Location: St Albans

Salary: Competitive Salary

Hours: 37.5

The main purpose of this role is to support a team of managers in leading a group of busy and growing distribution and production centres, to improve operational performance and provide a first-class service to customers and colleagues.


Primary responsibilities:

  • Taking ultimate responsibility for the company’s Distribution Centre (St. Albans), Online Distribution Centre (Hatfield), and Production Centre (Letchworth Garden City).
  • Leading technological improvement on a project and day-to-day basis, including managing the implementation of a new warehouse management system covering all sites and industry-specific embroidery management software.
  • Identifying and implementing opportunities to improve operational processes including goods in, fulfilment, and stock counting, to enhance efficiency and accuracy.
  • Implementing performance monitoring on an individual and collective basis.
  • Planning for future capacity requirements and arranging sites to make best use of available resources and space.
  • Maintaining and improving standards of health and safety, hygiene and security, including upkeep of premises, equipment and vehicles.
  • Overseeing and formalising all aspects of staffing, including recruitment, training and development, performance reporting and any wider HR issues.

A successful applicant should have:

  • A track record of managing people and situations effectively and decisively.
  • Proven organisation and verbal/written communication skills.
  • Experience working with minimum supervision and using initiative to produce high quality results.
  • A flexible approach with the ability to adapt to various situations.
  • Commitment to providing exceptional service by identifying and implementing solutions.
  • Enthusiasm for developing product and wider business knowledge.
  • Excellent IT and project management skills, including Excel.
  • A full UK driving license (essential).


How to apply

Name: James Harding

Email: [email protected]