Warehouse & Customer Service Advisor

Job Description

Location: St Albans

Salary: Competitive Salary

Hours: Full time

Main purpose of the role

  • To assist customers with the purchase of their children’s school uniform via the company website or over the phone.
  • To respond to customer queries, complaints and questions.
  • To support the selling event team at onsite pop up events

Primary Responsibilities

  • Answer all phone calls
  • Take telephone orders
  • Deal with any customer queries
  • Forward calls meant for other departments
  • Attend selling events
  • Attend school shops where required
  • Assist with returns and exchanges where required.
  • Advise customers of due dates for out of stock items.
  • Respond to live chat enquiries in real time.
  • Secure onward journeys for DPD exceptions.
  • Use in-house stock systems to redirect back orders to ensure speedy despatch.
  • Filing
  • Support other departments as and when needed.

Knowledge and Skills

  • Excel, Word, Internet, Outlook
  • Excellent telephone manner
  • Solid work ethic
  • Attention to detail
  • Ability to work within a team
  • Ability to use initiative to resolve queries
  • Good listening skills with the ability to focus on key points.
  • The ability to plan own work day, prioritising workload and reacting to situations as and when they arise.
  • Minimum of 1 years Customer Service experience.

How to apply

Name: Rita Young

Email: [email protected]